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Privacy Policy
We value your privacy and are committed to protecting your personal information. By using or accessing any of our services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, we kindly ask that you refrain from using or accessing our services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any revisions will be posted on this page, along with an updated "Last Updated" date. We encourage you to review this page regularly to stay informed about how we protect your information.
How We Collect and Use Your Personal Information
To provide our services, we collect personal information through various means, depending on how you interact with us. In addition to the specific uses outlined below, we may use the information we collect to communicate with you, improve our services, comply with legal obligations, enforce terms of service, and safeguard the rights of our users.
What Personal Information We Collect
The types of personal information we collect depend on your interactions with our site and services. "Personal information" refers to data that identifies, relates to, or can be associated with you. Below is a breakdown of the types of information we may collect:
Information You Provide Directly
When you interact with us, you may provide the following personal information:
- Contact details: Name, address, phone number, and email address.
- Order information: Name, billing address, shipping address, payment details, email, and phone number.
- Account information: Username, password, security questions, and other details for account security.
- Customer support information: Any information you provide when communicating with us (e.g., through emails or support tickets).
You may choose not to provide certain information, but this may limit your ability to use certain features or services.
Information We Collect About Your Usage
We automatically collect data regarding your interactions with our services, such as:
- Device information, browser type, and network connection details.
- IP address and other usage data via cookies, pixels, or similar technologies.
Information We Obtain From Third Parties
We may receive personal information from third-party sources, including:
- Service providers like Shopify, payment processors, or vendors who help us deliver our services.
- Marketing and advertising partners who may use tracking technologies to improve our offerings and tailor ads.
- Other third-party websites, platforms, and services that you interact with through our site.
How We Use Your Personal Information
We use the personal information we collect for the following purposes:
Providing Products and Services
We use your information to fulfil orders, process payments, manage your account, provide customer support, and offer you a seamless shopping experience. We may also enhance our services through third-party integrations, such as those with Shopify.
Marketing and Advertising
We may use your information to send marketing communications and show you relevant ads, both on our site and on other platforms. This helps us tailor your experience and keep you informed about promotions and offers.
Security and Fraud Prevention
To ensure the safety and integrity of our services, we use your information to detect and prevent fraud or malicious activity. We recommend keeping your account credentials secure and notifying us immediately if you believe your account has been compromised.
Improving Customer Service
We use your data to respond to inquiries, enhance customer support, and improve our overall services. This is done to maintain an effective relationship with you and continuously improve our offerings.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our site. These technologies help us remember your preferences, analyse user interactions, and improve our services. You can manage cookie settings through your browser, but please note that disabling cookies may impact your user experience and the functionality of our services.
For more information on the cookies used by our site, please visit: Shopify's Cookie Policy.
How We Share Your Personal Information
We may disclose your personal information in the following circumstances:
- Service Providers: With third-party vendors and partners who perform services on our behalf (e.g., payment processing, fulfilment, customer support, data analytics).
- Business Transactions: In the event of a business transaction (e.g., merger or acquisition), your information may be transferred as part of that process.
- Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to subpoenas or protecting the rights of our users and services.
- Affiliates and Partners: With affiliates and marketing partners who help us provide services or advertise to you.
Third-Party Websites and Links
Our site may include links to third-party websites. These websites operate independently from us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of these third-party sites before sharing any personal information.
Security and Retention of Your Information
We use reasonable security measures to protect your personal information. However, no security system is foolproof, and we cannot guarantee complete security. We recommend that you avoid using unsecured communication channels when sending sensitive information.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes.
Your Rights Regarding Personal Information
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Access: Request to view the personal information we hold about you.
- Deletion: Request that we delete your personal information.
- Correction: Request correction of any inaccurate information.
- Portability: Request a copy of your data or its transfer to another party.
- Restriction: Request the restriction of processing in certain circumstances.
- Withdrawal of Consent: If consent is the legal basis for processing, you may withdraw it at any time.
You may also have the right to opt out of marketing communications by unsubscribing or adjusting your preferences.
Contact Us
If you have any questions about our privacy practices or wish to exercise your rights, please contact us at:
Email: accounts@auspaktools.com.au
We are committed to addressing any concerns you may have about your privacy.
